What personal information may we collect about you?
Inquiry information submitted by you through the website of GNE, the use of GNE's products or services, and the information provided to GNE in the process of registering the account of GNE's official platform, such as: name, phone number, email address, mailing address , ID card number, bank card number (need to be provided when you make payment transactions at GNE), product data (including product model, product serial number, installation address, when you request GNE to provide after-sales service) ，etc.
Your personal information may contain sensitive information, such as your race, religion, personal health status, gender orientation, etc. When you use our products or services, you may upload or publish such sensitive information in public channels. Please handle such sensitive information carefully. If you voluntarily provide your personal sensitive information, you agree that we will process your personal sensitive information in accordance with the purposes stated in this policy.
Why do we collect your personal information?
We collect your personal information for the following purposes:
Authenticate your identity to prevent fraud;
Clarify your technical service needs;
Confirm the products and services suitable for you;
Provide products and services according to your requirements;
Observe the requirements of laws and regulations.
In terms of technology, we use certain physical, organizational and technical protection measures to improve the integrity and security of the information we collect and maintain. In terms of systems, through training on safety and privacy protection for employees of GNE, we ensure that employees understand the importance of data protection. However, based on the inherent defects and operational risks of the network, GNE does not guarantee the absolute security of your information.
How might we use your personal information?
Your personal information may be used by us for the following purposes:
Provide you with services.
Help us design new products or services and improve our existing products or services.
Used for identification, customer service, security precautions, archiving or backup, etc.
Provide you with advertisements that are more closely related to you.
Let you participate in our product or service surveys.
How do we share your personal information？
We will not disclose your personal information to third parties, except for the following:
With your consent.
Share your personal information with the product or service provider authorized by GNE for the purpose of the section "How may we use your personal information?"
Share your personal information internally in GNE in order to achieve the purpose in the section "How may we use your personal information?"
We may entrust other third-party representatives to provide services to you, and we may disclose some of your personal information to affiliates or third-party partners. We strictly prohibit affiliates or partners from using shared information for other purposes.
In the future, our business may undergo new situations such as mergers, acquisitions, and transfers. In this case, your personal information and related accounts, and products and services you purchase will be transferred along with the business.
Your personal information may be required to be disclosed under the following circumstances: 1) According to laws and regulations; 2) According to judicial authority ruling or legal procedure requirements; 3) According to the decision of a government department or the request of other authorized organizations; 4 ) In order to protect the legitimate rights and interests of gne or its related companies and other customers (such as the settlement of overdue accounts), etc. In the above circumstances, we will record the content, time, reason and target of information disclosure.
If you want to check, modify or delete your personal information, and view our disclosure records, please contact our account manager or dealer. If in some cases we cannot provide relevant information, we will promptly inform you of the reason.
When you check, modify or delete your personal information, we may ask you to verify your identity to ensure the security of your account.
In some cases, you have the right to refuse to provide us with certain information, but we may not be able to provide you with certain products, services, or information. In order to protect the interests of both parties, for example, to ensure that your request is fulfilled, and to prove that we have provided you with the required information, we may monitor your phone or mail exchanges with GNE to ensure the quality of our services.
If you do not wish to receive our communications regarding direct marketing, please let us know and we will delete your personal information from the direct marketing list.
If you do not want us to share your personal information among the members of GNE, please notify us. In this case, we may not be able to provide you with specific products or services due to missing information.
If you are under the age of 18, you should obtain the consent and guidance of your parent or guardian to ensure the correct use of our products and services.
GNE is very grateful to have the opportunity to provide you with products and services. Since the establishment of GNE, winning and maintaining your trust has always been our service tenet. We are committed to respecting and protecting the privacy and personal information you provide. We also hope that you can understand our privacy protection policy, including how to collect, use and disclose your personal information.
How to contact GNE？
If you have any questions or concerns about this privacy statement, or if you want to contact us for any reason, please call + 86-519-8728 1798 or send an email to email@example.com.